Question 1

SHIPPING

Accepted Answer

Domestic Orders:
 • Your order will ship within 24-48 hours after payment is confirmed.
 • Standard shipping times average 5-7 business days.
 • We utilize UPS, USPS, and FedEx as our couriers.
 • Express shipping is available for an additional cost which is calculated at check-out.
 • Your shipping confirmation and tracking number will be provided via email when your order ships.
 
International Orders: ​
 • International shipping is available for persons located in Canada, the Central Africa Republic, England, Germany, South Africa, and the Czech Republic.
 • We will ship your order within 24-48 hours after payment is confirmed.
 • International shipping times average 14-20 days.
 • We do not provide express shipping to international locations at this time.
 • Your shipping confirmation and tracking number will be provided to you via email.
 • Your courier(s) will provide subsequent tracking updates as your order moves closer to your destination.
​
​Bulk (Commercial) Orders: ​
 • A minimum of 10 copies are required to submit a commercial order and to receive the bulk order discount.
 • Commercial requests are made to order (printed on request), so your order will ship within 7-14 business days.
 • We utilize UPS, USPS, and FedEx as our couriers.
 • Express shipping for bulk orders is available for an additional cost which we will include in your quote after receiving your bulk order request.
 • Your shipping confirmation and tracking number will be provided via email when your order ships.

Question 2

Gift Packaging

Accepted Answer

We are delighted to gift wrap your book for any occasion. Please check the “gift wrap” box at check- out and indicate the occasion.
​

Question 3

Refunds/Exchanges

Accepted Answer

• Orders may be canceled and refunded up until your order ships. After shipping, refunds are strictly prohibited.
 • Customers may exchange their book for the same copy under the condition that the item arrives damaged due to shipping mishandling or manufacturer defect.
 • If your order is unsatisfactory due to mishandling, please notify us within 7 business days via email at info@TheFeelingsTherapist.com(mailto:info@TheFeelingsTherapist.com)

Question 4

International Shipping

Accepted Answer

• International shipping is available for persons located in Canada, Central Africa Republic, England, Germany, South Africa, and the Czech Republic.
 • We will ship your order within 24-48 hours after payment is confirmed.
 • International shipping times average 14-20 days.
 • We do not provide express shipping to international locations at this time.
 • Your shipping confirmation and tracking number will be provided to you via email.
 • Your courier(s) will provide subsequent tracking updates as your order moves closer to your destination.

The Feelings Therapist Publishing House

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Have a question about your order, a bulk request, or a booking? We’re happy to help.

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